Frequently Asked Questions
Everything you need to know about shopping with Chinyere.
What is the typical delivery timeframe for domestic and international orders?
Domestic orders are typically delivered within 3-5 business days, while international shipping can take between 7-14 business days depending on the destination and customs processing.
How can I track the status of my order?
Once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to our courier partner's website to monitor your shipment.
What is your return and exchange policy?
We accept returns and exchanges on unworn items with original tags attached within 14 days of delivery. Please note that sale items and customized pieces are final sale.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard, as well as secure online payment gateways like PayPal and regional bank transfers.
How do I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements in inches and centimeters. We recommend comparing these measurements against a similar garment you already own.
Are the colors of the products accurate on the website?
While we strive to display our products as accurately as possible, slight variations may occur due to studio lighting or the color calibration of your monitor or mobile screen.